Please call customer service and let us know about the problem. Our helpful staff will be happy to assist you with any query you may have.

How to return goods
Confirmation of the “reason for return” should be sent in writing to Gopher Graphics, Unit D, Fishers Grove, Farlington, PO6 1RN or via email to enquiries@gophergraphics.co.uk within 5 working days of the receipt of goods by client or his agent.

If the goods were refused due to damage in transit or signed for as “DAMAGED UNCHECKED”, the cost of return should be borne by the courier company. Otherwise, the cost of the return will be borne by the client and the goods will be repaired or replaced (in extreme circumstances) should the “reason for return” be found valid. Gopher Graphics will not refund goods (for business to business transactions) that are: a) undamaged and in good working order b) repairable c) custom made, i.e. personalized d) in the possession of the client for more than 5 working days without informing Gopher Graphics. In all cases Gopher Graphics reserve the right to repair or replace goods over refunding monies.

Should the goods be rejected purely under the distance selling regulations (applies to consumer purchases only) then delivery costs and financial costs (e.g. credit card charges) incurred by Gopher Graphics will be borne by the consumer. Refunds in these cases will be refunded upon the receipt of written confirmation of cancellation from the consumer.

The address for any returns to be sent if this is necessary, after speaking to one of our helpful staff is as follows:

Gopher Graphics, Unit D  Fishers Grove, Farlington, Hampshire, PO6 1RN.

Once clearance has been given by Gopher Graphics, please package securely and dispatch to the above address. In some instances it may not be necessary to return the item after you have spoken to a member of staff so please always call us first.
This returns policy does not affect your statutory rights.

Damaged goods
In the unlikely events of goods being received damaged in transit, please ensure the recipient signs for the goods as "damaged" or "unchecked".

Refunds
In the event of a refund being required a written notification will be required stating the reasons for this action. If justified a refund will be made within 3 working days.

Cancellation
Due to the individual nature of printed graphics cancellations may not be possible once production has started. Please contact us as soon as possible to arrange cancellation. If we have not commenced printing you will only be liable for an admin charge.